Key responsibilities: – Initiate and execute activities in-store that contribute to higher sales – Ensure availability of merchandise by maintaining inventory and stock levels – Control inventory levels by conducting physical counts and reporting any missing stock to management – Deal with customer service issues such as queries and complaints and determine optimal solutions – Update staff on store targets, business performance, any new initiatives and other pertinent issues – Walk around the store floor regularly, talk to staff and identify or resolve any urgent issues – Ensure interior and exterior of store is maintained to Penha standards – Maintain staffing levels consistent with business needs to ensure excellent customer service – Oversee and record the delivery of merchandise, comparing records with merchandise ordered, and report any discrepancies in order to control costs – Ensure the store sales targets are met
Job requirements: – Education – High School / Bachelor – Excellent people management skills – Professional attitude and ability to be flexible and deal with change – Maintain a cohesive, cooperative work environment through team building and motivation – Strong sales and customer service skills – Flexible to work in other locations